Airport Home Appliance in Berkeley, CA Closed now

Reviews about Airport Home Appliance

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  December 26, 2019, by Betsey Archer
  We were very pleased with the service and products from Airport Home Appliance. We redid our kitchen and replaced all appliances and Airport was able to get them all for us, in most cases, at a price better than was posted on line. It was also great to be able to talk to the associate, Jeff, about the features so we really knew what we were getting. When there was a problem with delivery of the stove, Jeff kept on it, kept us informed, and the stove arrived! Great customer service. It's why I don't shop online!!
• ★ ☆ ☆ ☆ ☆

  November 19, 2019, by Nina M
  The sale went fine and was probably one of the easiest sales for the sales person. My dishwasher broke over the holidays. I knew which dishwasher I wanted to purchase so I called up Airport Appliance and ordered one over the phone. The problem came when the delivery guys unpacked my new dishwasher and told me the dishwasher was damaged. I got on the phone with Airport Appliance to find out about getting a replacement and the guy that answered the phone was not my sales person and was not interested in helping me. He said he would leave a message with my sales person who would be in a little later. I never heard back from them so I had to call several times to finally get my sales person. Each time I called I felt as if I was being given the run around, and not once did anyone apologize for the inconvenience and tell me they would take care of this and expedite my next delivery. I finally cancelled the order and was told I would be emailed a receipt for the refund of the cancelled order when the manager came in the next day. The receipt was not emailed to me, so yet again, I had to contact Airport numerous times to reach the manager. The manager started telling me she hadn't processed the refund because the installation company (a company Airport contracts out) had not returned the dishwasher yet. After my complaints she did go ahead and send the refund -- very poor customer service.